We want you to be confident that MyCareerCopilot Pro is the right tool for your job search. This Refund Policy explains when and how refunds are issued.
1. Free Tier
The Free tier is offered at no charge. There is nothing to refund. You can use the Free tier indefinitely.
2. 7-Day Money-Back Guarantee
If you subscribe to MyCareerCopilot Pro and decide within 7 days of your initial subscription charge that the Service is not right for you, email support@mycareercopilot.ca and we will issue a full refund of that initial charge.
The 7-day guarantee:
- Applies only to the first month of a new Pro subscription
- Does not apply to renewals or to users who have previously subscribed and cancelled
- Cannot be combined with any promotional discount or free-trial extension already applied
3. Renewal Charges
Your Pro subscription renews automatically each month on the same calendar day. We send a renewal reminder before each charge. To avoid the next charge, cancel from the Billing page (or by emailing us) before the renewal date. Renewal charges are non-refundable except in the cases described below.
4. Exceptions Where We Refund Renewals
We will refund a renewal charge in the following situations:
- Accidental renewal — you contact us within 72 hours of the renewal charge, you have not used any Pro feature during that billing period, and you have not been refunded under this exception previously.
- Service outage — the Service was materially unavailable for an extended period during the billing cycle (we may credit your account instead of refunding cash).
- Billing error — you were charged in error or charged more than the advertised price.
- Required by law — your local consumer protection laws require a refund.
5. How to Request a Refund
- Email support@mycareercopilot.ca from the email address on your account.
- Include the date of the charge you want refunded and the reason for the request.
- We respond within 2 business days and process approved refunds within 5–10 business days.
- Refunds return to the original payment method (we cannot redirect them to a different card or account).
6. Cancellation vs. Refund
Cancelling your subscription stops future charges but does not refund past charges. If you want a refund of a past charge, request it explicitly under the rules above.
7. Chargebacks
If you have a billing concern, please contact us first — we will almost always resolve it directly and faster than a chargeback. Filing a chargeback without contacting us may result in your account being closed.
8. Contact
Email support@mycareercopilot.ca with any questions about this policy or a specific charge.
